Who we are
Jua Kali Online operates this website and the provider directory. For anything in this notice, contact us using the details at the bottom of the page.
What we collect from customers
When you send a message to a provider or tell us what you need, we collect your name, phone number and the message you write. When you tap Call or WhatsApp on a profile we record that a tap happened, the language you were using, and the page you came from. We do not record your phone number for a tap. We also keep a log of what people search for (service, county, town) so we know where to recruit providers.
What we collect from providers
Providers are registered by an agent who collects your name, phone number, location, services, prices, a profile photo and your National ID number and photo. The ID number is checked against the Integrated Population Registration System (IPRS) to confirm your identity, and the result is stored on your record. Payment records for the registration and subscription fees are kept for accounting.
Why we use it
To pass your inquiry to the provider you chose (by SMS to their phone), to show accurate profiles, to verify identities so customers can trust the directory, to prevent spam and abuse, to bill providers, and to understand which services are in demand.
Who we share it with
Your inquiry name, phone number and message are sent to the provider you contacted. We use an SMS gateway to deliver it, Google reCAPTCHA to block bots on the inquiry form, and a licensed IPRS partner to verify provider IDs. Each of these receives only the data needed for that task. We do not sell personal data.
How long we keep it
Inquiries and requests are kept for as long as needed to serve them and for up to two years for dispute handling. Search logs are deleted after 180 days. Provider records are kept while the listing is active and for the period required by tax law afterwards.
Your rights
You may ask what data we hold about you, ask us to correct or delete it, or object to how we use it. Providers may ask for their listing to be removed at any time. We will respond within the time allowed by law. You may also complain to the Office of the Data Protection Commissioner.
Contact for data requests
Send data requests or questions about this notice to: